Terms of service
This website is operated by The Houseplant Guy. Throughout the site, the terms “we”, “us” and “our” refer to The Houseplant Guy.
These Terms of Service apply when you visit our website, purchase from us or otherwise use our services. By placing an order with us, you agree to these Terms together with the other policies made available on our website.
Nothing in these Terms affects your statutory rights as a consumer.
Our Products
We specialise in live houseplants alongside other plant-related and non-live products.
Plants are living products and naturally vary from one another. Photographs on our website are intended to give an accurate representation of the plant or variety being sold, but unless a listing specifically states that you will receive the exact plant pictured, the plant you receive may differ naturally in size, shape, colour, variegation, leaf positioning, growth habit and other characteristics.
Minor natural imperfections are normal in living plants and do not necessarily mean that a plant is faulty.
We make reasonable efforts to ensure product descriptions, photographs, availability and other information on our website are accurate.
Plant Care
Once a live plant has been delivered, its ongoing health can be affected by factors outside our control, including watering, light, temperature, humidity, pests, positioning and general care.
Any plant-care information provided by us is intended as general guidance. Individual plants and growing environments vary.
Nothing in this section affects your statutory rights where a plant was faulty, damaged or not as described when supplied.
Orders
When you place an order, you are responsible for ensuring the information you provide is complete and accurate, including your name, delivery address and contact details.
Submitting an order does not guarantee that we will be able to fulfil it. We reserve the right to cancel or refuse an order where reasonably necessary, including where:
- A product is no longer available
- An incorrect price or product information has been displayed
- We are unable to deliver to the address supplied
- We reasonably suspect fraudulent or unauthorised activity
- An order cannot reasonably or safely be fulfilled
If we cancel an order after payment has been taken, any amount due back to you will be refunded.
Prices and Payment
Prices are displayed in pounds sterling (£) unless stated otherwise.
The price payable for an order will be shown during checkout before you complete your purchase.
Available payment methods will be displayed at checkout and may change from time to time.
Where a third-party payment provider is selected, such as Klarna, additional terms from that provider may apply to your use of its service.
Stock Availability
Because we sell live plants, stock levels can change quickly.
We make reasonable efforts to keep our website inventory accurate. However, there may occasionally be circumstances where an item becomes unavailable after an order has been placed.
If this happens, we will contact you and provide an appropriate solution, which may include a refund for the unavailable item.
We will not substitute a different plant or product without your agreement.
Delivery
Available delivery methods, charges and any applicable free-delivery thresholds are shown on our website and/or during checkout.
Estimated delivery dates or timeframes are estimates unless expressly stated otherwise.
Live plants are carefully prepared and packaged for transit. Some temporary movement, drooping or minor cosmetic effects can occur during transportation and do not necessarily indicate that a plant is damaged.
Please see our Shipping Policy for further information about delivery.
Returns, Refunds and Cancellations
Different rules may apply to live plants and non-perishable products because live plants are perishable goods.
Please see our Return & Refund Policy for information about cancellations, returns, damaged deliveries, incorrect products and refunds.
Nothing in these Terms or our Return & Refund Policy limits or excludes any statutory rights that you have under applicable UK consumer law.
Damaged or Incorrect Orders
If your order arrives seriously damaged or you receive an incorrect item, please contact us as soon as reasonably possible.
We may ask you to provide your order number and photographs of the plant or product, packaging and shipping box so that we can investigate what happened.
Where goods are faulty, damaged, incorrect or not as described, we will provide the remedy required by applicable consumer law.
Website Information
We take reasonable care to keep the information on our website accurate and current.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, availability or pricing.
Where an obvious error has occurred, we may correct it and, where necessary, contact you regarding an affected order.
Website Use
You must not use our website:
- For unlawful or fraudulent purposes
- To transmit malicious software or harmful code
- To interfere with the operation or security of the website
- To attempt unauthorised access to the website, customer accounts or associated systems
- In any way that infringes the rights of another person
Intellectual Property
Unless otherwise stated, the content created for this website, including our branding, written content, original photographs and graphics, belongs to The Houseplant Guy or is used with appropriate permission.
You may browse and use the website for your own personal, non-commercial purposes.
Our content must not be reproduced, republished or commercially exploited without permission where our intellectual-property rights apply.
Third-Party Services
Our website may use or link to services provided by third parties, including payment, delivery and technology providers.
Those providers may have their own terms and privacy policies that apply when you use their services.
Our store is hosted by Shopify, which provides the ecommerce platform through which we sell our products.
Personal Information
Your submission and use of personal information through our website is governed by our Privacy Policy.
Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or restricted under UK consumer law.
Subject to those rights and requirements, we are not responsible for losses caused by circumstances outside our reasonable control.
If you are purchasing as a consumer, we do not exclude responsibility for losses that are a foreseeable result of our breach of these Terms.
Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, services or legal requirements.
The version published on our website at the time you place an order will apply to that order.
Governing Law
These Terms are governed by the applicable laws of the United Kingdom.
If you are a consumer, you retain any mandatory legal protections and rights regarding where proceedings may be brought that apply to you.
Contact Us
If you have questions about these Terms or an order, please contact:
The Houseplant Guy
2 & 3 Barnham Court Farm
Barnham
Bognor Regis
PO22 0BP
United Kingdom
Email: thehouseplantguy1@gmail.com