Shipping policy
At The Houseplant Guy, we know sending a living plant through the post requires a little more care than sending an ordinary parcel. Every plant is carefully checked and packaged before leaving us to help it arrive with you safely and happily. 🌿
UK Delivery
We currently offer delivery within the United Kingdom.
Our standard postal delivery service is:
Royal Mail Tracked 48 – £7.99
Orders of £75 or more qualify for FREE standard UK delivery.
The delivery options and charges available for your particular order will be shown at checkout before payment.
Local Delivery
If your delivery address falls within our local delivery area, you may also be offered:
Local Delivery – £5.00
Local delivery is only available to eligible addresses within the delivery area shown at checkout.
If your address is outside this area, the local delivery option will not appear and you can select one of the available postal delivery methods instead.
Dispatch & Delivery Times
We aim to prepare and dispatch orders as promptly as possible while making sure plants are properly checked and packaged for their journey.
Estimated delivery dates may be displayed during checkout.
Please remember that delivery times are estimates rather than guarantees. Delays can occasionally occur once a parcel is with the delivery carrier due to circumstances outside our reasonable control.
Tracking information will be provided where available.
Live Plant Deliveries
Plants are living products and may naturally react to being packaged and transported.
Your plant may show temporary signs of its journey when it arrives, such as slight drooping, leaf movement or minor cosmetic marks. These will often settle as the plant acclimatises to its new home.
This is not necessarily an indication that the plant has been damaged.
If your plant has suffered significant damage during transit, please contact us as soon as reasonably possible and provide photographs of the plant and its packaging.
Please see our Return & Refund Policy for further information.
Weather & Plant Safety
Because we are shipping living plants, exceptionally hot, cold or severe weather may occasionally affect when it is sensible for us to dispatch an order.
Where reasonably necessary to protect the health of your plants, we may delay dispatch for a short period rather than knowingly send a plant into conditions likely to cause serious damage.
Where a significant delay is necessary, we will aim to keep you informed.
Packaging
Plants are carefully packaged with the aim of protecting the plant, foliage, pot and growing medium during transit.
Despite careful packaging, a small amount of soil movement, leaf movement or other minor cosmetic change can occasionally occur during transportation.
Delivery Addresses
Please check that your delivery address is complete and accurate before placing your order.
If you notice an error after ordering, please contact us as soon as possible.
If the order has not yet been dispatched, we will do our best to update the address.
Once an order has been dispatched, we may not be able to change or redirect it.
We cannot accept responsibility for delivery problems caused by incorrect or incomplete address information supplied by the customer, except where we are legally responsible.
Missed or Unsuccessful Deliveries
Customers should follow any instructions provided by the delivery carrier regarding missed delivery attempts, collection or redelivery.
If a parcel is returned to us following an unsuccessful delivery, please contact us so that we can discuss the available options.
Because live plants are perishable, additional costs or restrictions may apply where an order has to be sent again for reasons outside our control.
This does not affect your statutory rights.
Orders Over £75
Orders with a qualifying value of £75 or more receive FREE standard UK delivery.
Any applicable free-delivery option will be calculated automatically during checkout.
Problems With Your Delivery
If something doesn't look right when your parcel arrives, please get in touch.
For damaged deliveries, it is helpful if you keep the packaging and send us:
- Your order number
- Photographs of the plant or product
- Photographs of the internal packaging
- Photographs of the outer shipping box
- A brief description of the problem
We'll review the issue and put things right where required.
Contact Us
For questions about shipping or an existing order, please contact:
The Houseplant Guy
2 & 3 Barnham Court Farm
Barnham
Bognor Regis
PO22 0BP
United Kingdom
Email: thehouseplantguy1@gmail.com
Nothing in this Shipping Policy affects your statutory rights.